Brewology

Posted: **Tue Oct 13, 2009 3:32 pm**

Really pisses me off.

I bought the 32LH40 like I have been talking about lately (HD is amazing..). My one complaint is that it doesnt have the "XD engine" as ADVERTISED that upconverts Standard Definition TV to a more pleasurable experience. Now, if it was just a Best Buy mistake I would be ok with it...but it is on the Manufacturers website. Thats what made me mad.

I emailed LG and this is what they had to say:

Dear BKFraiders7,

Thank you for contacting LG Electronics. We are always glad to assist you.

I absolutely understand your concern and apologize for any inconvenience you may have experienced.

The model 32LH40 does not have the XD Engine feature; it is a mistake in our specifications sheet, which will be reported to our marketing department for the necessary corrections to be made.

If you have other questions or concerns, please do not hesitate to contact us again either via email, or by calling our customer service division at 800-243-0000 at your convenience.

Alfred Q.
E-mail Administrator
Customer Interactive Center
LGEAI

This communication is confidential, intended only for the named recipient(s) above, and may contain trade secrets or other information that is exempt from disclosure under applicable law. Any use, dissemination, distribution or copying of this communication by anyone other than the named recipient(s) is strictly prohibited. If you have received this communication in error, please immediately notify us by calling 256-772-0623. Thank you.

Now..If this was a NEW product they may have an excuse..but this product has been out for 6 months at least. Probably more.

Posted: **Tue Oct 13, 2009 3:35 pm**

take it back and tell bestbuy. get a VIZIO. best ive ever seen

Posted: **Tue Oct 13, 2009 3:39 pm**

For my $600 price range this is about as good as Il get honestly... Unless I go with the 720p 42' plasma..

Posted: **Tue Oct 13, 2009 3:41 pm**

eww plasma...

Posted: **Tue Oct 13, 2009 4:00 pm**

So are you going to do anything about it?
What is the XD Engine?

Posted: **Tue Oct 13, 2009 4:00 pm**

I love my 32LH40 dont get me wrong..but I may go to BB and see what they will do. I doubt much..but BB has always been good to me.

Posted: **Tue Oct 13, 2009 5:00 pm**

I gave BKF some coaching tips through AIM so I'm looking forward to see how he does at Best Buy - he's headed there now

-DarkPacMan77-

Posted: **Tue Oct 13, 2009 5:19 pm**

Cant you try sueing for something like that? Sue for a ton of money then get like 50 new awesome tv's:) You could even send me one if you like..

Posted: **Tue Oct 13, 2009 6:12 pm**

AdventWolf wrote:So are you going to do anything about it?
What is the XD Engine?

XD engine "upconverts" standard definition to a "Near HD experience"

And the best Best Buy can do is let me exchange Tvs..mostly because in the fine print they say that they are not responsible for such instances... now if DPM were there I would have gotten a 65' LED tv with all the complaining he would have done.

Posted: **Tue Oct 13, 2009 6:31 pm**

Hurry and update this thread!

Posted: **Tue Oct 13, 2009 7:03 pm**

BKFraiders7 wrote:now if DPM were there I would have gotten a 65' LED tv with all the complaining he would have done.

GIT R DONE!

Posted: **Tue Oct 13, 2009 8:12 pm**

My neighbor has this XD engine. It looks like you can reach in the screen and pull something out.

Take it back and get what you want. Don't settle especially when you are spending your hard earned cash.

Posted: **Tue Oct 13, 2009 8:53 pm**

BKF I know you can do better. I bet I can go into the Best Buy here and say "my cousin bought a TV from you guys and he's in another state but he got this product and it says on the manufacturer's website and your website that his TV has this certain feature (at the time or purchase) and it doesn't" and I BET I can make something work even though we A.) aren't cousins, B.) are in a different state, and C.) you suck

-DarkPacMan77-

Posted: **Wed Oct 14, 2009 4:11 am**

Lets do it then

Posted: **Wed Oct 21, 2009 7:20 pm**

So did anything ever happen with this?

Brewology

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