Impact of chatbots on Magento 2 customer service?

Thinking about implementing a chatbot on a website on Magento 2. Has anyone already tried it? How did it affect customer service?

Implementing a chatbot on a Magento 2 website can greatly improve customer service by providing instant responses to common queries. From my experience, using chatbot modules available on top magento developers enhanced customer interaction and reduced the workload on human agents, leading to faster issue resolution and improved customer satisfaction.